Yes, excessive hygiene, particularly personal hygiene, combined with many other factors such as pollution, stress or a sedentary lifestyle, could be responsible for an increase in allergies within the general population. But ensuring your home is clean by targeting the areas most likely to be contaminated does not equate to excessive hygiene, either of yourself or your environment. This reduces exposure to pathogens and thus prevents the onset of diseases that require drug treatments with potentially disruptive effects. It’s all about balance and common sense when protecting our bodies and intestinal flora, which are often at the frontline. In the case of a confirmed allergy, eliminating exposure to the allergens in question is the only solution to prevent the onset of symptoms.

Laurastar DMS is effective on almost all materials. It is gentle enough to be used on worktops, tiles, metal handles, some plastics and all kinds of fabric. Before applying Laurastar DMS, make sure your items are water- and heat-resistant. If you have any doubts, please refer to the manufacturer’s instructions. Never direct the steam towards people, animals, plants and living beings in general.

Yes, IZZI has obtained the UK Allergy label and is in the process of obtaining the Swiss AHA label.

At home is where we should feel the safest and most comfortable. Disinfecting your home can reduce the risk of infections, allergies, asthma attacks and their symptoms. It also means that the immune system is protected from repeated exposure to pathogens that can weaken it. By doing so, we protect ourselves and the most vulnerable such as babies or the elderly, or those at risk; and we prevent the onset of diseases that require the use of potentially disruptive medical treatments.

Yes, absolutely. Dust mites live at a maximum depth of 2 cm, as do bacteria and viruses. Bed bugs stay on the surface, in the seams and on the bed frame. Therefore, disinfecting the side of the mattress you sleep on is crucial. However, please beware of the heat resistance of your mattress, as Laurastar DMS can reach up to 160°C and could damage it. Please refer to the manufacturer’s instructions.

No, it does not leave any traces of limescale because the water is filtered by means of the anti-limescale cartridge found in the product. Surfaces disinfected with Laurastar DMS steam will dry naturally in the open air.

Towels are breeding grounds for micro-organisms because they are kept in hot, humid and sometimes poorly ventilated environments. If towels aren’t washed at 60°C, ideally every day, these micro-organisms will multiply and could cause diseases. But washing them daily isn’t always possible. Laurastar DMS is a safe and effective solution to help you disinfect your towels properly.

Because it guarantees a perfect result in half the time, treating fabrics gently by delicately restoring them and disinfecting deep within the fibres and on the surface of objects, killing >99.999%* of viruses and bacteria and 100% of dust mites*. Performance, hygiene, and care are all thanks to a steam that doesn’t leave your clothes wet and works 15 times faster than steam from standard steamers.

Of course! Car interiors can be disinfected with Laurastar DMS: the steering wheel, levers, gearstick, handles, seats, etc. However, avoid spraying steam on parts that are not heat- or water-resistant, such as electronic parts.

Yes and no. As a preventive measure, it is very effective – especially on suitcases and clothing when returning from somewhere busy – but in the event of an infestation, as in the case of eradication, you should be very methodical, systematic and patient. Results aren’t always immediate. We recommend that you seek professional advice in the case of severe infestations.

You can use Laurastar DMS on an already cleaned surface. To remove condensation, you can then wipe the surface with a cloth that has been previously disinfected with steam.

Yes, because it is 100% natural and chemical-free, unlike other technologies that use chemical substances (insecticides, chlorine, ammonia, phthalate, terpene or synthetic products) or processes that can be harmful to our health (UV or photocatalysis, for example).

The nines after the decimal point indicate the precision of the device, which is used in laboratories to measure the removal of micro-organisms – and therefore its limitations as well. For certain pests visible to the naked eye or under the microscope, a 100% elimination rate can be achieved as there are no restrictions. Every 9 achieved is a massive advancement because it means a higher level of removal. For example, a 99.99% removal of micro-organisms is 10 times greater than a 99.9% removal. So, with one extra 9, bacterial residue goes from 1/100 to 1/1000. For micro-organisms such as bacteria, viruses and fungi, it is especially important to achieve the highest possible removal rate.

If you suffer from dust mite allergies, you should steam disinfect your mattress at least once a week.

Scientific tests conducted by independent ISO 17025 certified laboratories have shown that Laurastar DMS removes allergens from the environment and from the objects we come into contact with. As a result, the immune system is less exposed and therefore less reactive, less fatigued, stronger and more effective.

It is advisable to systematically disinfect your belongings and luggage each time you return from a trip or make a second-hand purchase, for example. When it comes to disinfecting hotels or guest rooms, it is recommended to disinfect with hygienic steam the mattress, bed frame, skirting boards, armchairs, and luggage racks after each guest leaves. In the case of an extended stay, it is advisable to apply Laurastar DMS 15 days after the guest’s arrival. This is because it takes at least 15 days for bed bugs to become adults. Therefore, applying this preventive procedure on the 15th day will break their reproduction cycle.

Yes. Through condensation, steam disinfection does generate moisture. But mattresses are designed to wick away moisture, namely the moisture accumulated during the 8 hours of sleep at night. Applying DMS for just 3 seconds is enough to sanitise. Leaving your mattress in the open air is best to let it dry quickly.

Laurastar DMS is not only certified for effective, reliable and fast disinfection, but also has the added advantage of being natural, non-toxic and chemical-free. It is an excellent alternative to chemical products and also helps to prevent the risk of infection or allergies.

Scientific tests conducted by independent ISO 17025 certified laboratories have shown that Laurastar DMS kills viruses, including coronaviruses. For example, IZZI eliminates the Sars-cov2 responsible for Covid-19 in 2 seconds, as well as Candida albicans (fungal infections) in 3 seconds.

No, that would be far too dangerous! Directing the steam towards people, animals, plants and living beings in general may result in severe burns.

There are 2 anti-scale systems for Laurastar products which vary by models: anti-scale cartridges and anti-scale granules for anti-scale water filters. 1) If you own a Laurastar ironing system Laurastar Smart Anti-scale filter should be replaced when it turns completely brown. To replace it, take out the cold water tank, remove the filter, place the new filter in the water tank and fill it with cold water up to the MAX level. 2) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a or Laurastar Pulse, Laurastar S, Laurastar S PLUS, Laurastar S Xtra): Anti-scale granules for anti-scale water filter should be replaced when they turn completely brown. To replace them, take out the cold water tank and remove the filter. Take off the lower section and throw the used granules in the bin. Clean the filter thoroughly then refill the lower section with a new whole sachet of granules and replace the cover. Reattach the lower part from below. Put back the filter in the water tank and fill it with cold water up to the MAX level. Then place the water tank back in its holder. 3) If you own a Laurastar ironing system Laurastar Go or Laurastar Go +: Use the external filter which allows you to filter tap water before it is used for ironing. Anti-scale granules for anti-scale water filter should be replaced when they turn completely brown. Remove the filter part, lift the lid and throw the the used granules in the bin. Clean thoroughly the filter, fill it up with a new anti-scale granule refill and place the lid back on. Put back the filter and fill it with cold water up to the MAX level. 4) If you own a Laurastar steam generator Laurastar Lift, Lift Xtra or Laurastar Lift +: The anti-scale cartridge should be replaced when the red indicator light for the cartridge is turned on and a warning tone sounds. Lift the cover of the water tank and remove the water tank by pulling on its cover. Empty out the water and remove the used anti-scale cartridge. Insert a new anti-scale cartridge and fill the water tank with tap water. Finally, validate the change by pressing the change cartridge switch.

Refill and drain cap seals should be replaced in the event of wear and tear. Just call Laurastar Consumer Service to get these seals free of charge.

Clean the openings where steam comes out of the iron when they are clogged or there is scaling using the cleaning tool provided with your Laurastar. Then press the iron’s steam button 2 or 3 times, while pointing it away from the fabric, to release any condensation from the iron and prevent water marks on your clothes. Contact Laurastar Consumer Service to get a cleaning tool free of charge if you cannot find it.

1) If you own an ironing system (such as Laurastar Go, Laurastar Go +, Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a, Laurastar Pulse Laurastar S or S Plus, Laurastar Smart): The boiler should be rinsed with warm tap water before its first use and then every month thereafter (or every 10 hours of ironing). The ironing system should be cool, switched off and unplugged. Warning: Never use scaling or other chemical products; rinse the boiler with water only! To rinse the boiler, follow the instructions in the instruction manual provided with your new product. The user manual is also available on the Laurastar website. Laurastar Smart Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a, Laurastar Pulse, Laurastar S, Laurastar S Plus 2) If you own a steam generator Laurastar Lift, Laurastar Lift + or Lift Xtra: These should be drained at minimum each time you change the anti-scale cartridge. To rinse the boiler, follow the instructions in the instruction manual provided with your new product.

1) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a, Laurastar Pulse, Laurastar S, Laurastar S PLUS, Laurastar S XTra or Laurastar Smart): - To switch off your Laurastar, press the on/off switch and unplug the appliance. - Remove the iron protective soleplate when it is still hot and place it on a heat-resistant surface. Clean it once it has cooled down. - Put away the hot iron in its security box and close it. - Remove and place the steam cord holder in its horizontal position. - Adjust the board to its highest position, fold it and store it away. Tip: Check for any condensation under the cover before tidying it away and leave it to dry, if necessary. Warning: if the ironing system is stored away face up, the cold water tank must first be emptied. Laurastar Smart

If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a, Laurastar Pulse, Laurastar S, Laurastar S PLUS, Laurastar S Xtra or Laurastar Smart): Set up the board. Remove the iron from its box and place it on the iron rest. Insert the steam cord holder into the special opening. Hook the steam cord into its holder. Adjust the height of the board using the handles. To lower the board, use the adjustment lever. To raise it, lift the board back up with your arms. If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a, Laurastar Pulse or Laurastar Smart): Set up the board and insert the steam cord holder into the special opening. Remove the iron from its box and place it on the iron rest. Hook the steam cord into its holder. Place the cover over the rear of the board and adjust it. Adjust the height of the board using the handles. To lower the board, use the adjustment lever. To raise it, lift the board back up with your arms. Move your open board using its wheels by lifting it at the edge.

Laurastar products have been designed to work only with tap water. Please note that no additives should be added at any time such as perfumed water, water containing chemical products, or water collected in the dryer as these may damage your Laurastar products. Distilled water is not recommended because it is too pure and does not contain any minerals and thus no conductibility. The absence of conductibility will prevent the probe inside the boiler detecting the water level. It is thus advised to use tap water only. With tap water it is recommended to use the Laurastar granules or anti-scale cartridges, which prevent limescale, filter salts, and are anti-corrosive. The granules and anti-scale cartridges help prolong the life span of your Laurastar. Please note that if you are equipped with a water softener at home, your Laurastar products will also benefit from the granules and anti-scale cartridges.

Set the thermostat to • • or • • • depending on what kind of fabric you are ironing. It will take around 2 minutes for the iron to reach the desired temperature. Tip: before ironing or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

1) If you own a Laurastar Smart ironing system Remove the water tank without switching off the ironing system, fill it with cold tap water up to the MAX level then put the water tank back in the boiler. 2) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a, Laurastar Pulse, Laurastar S, Laurastar S PLUS, Laurastar S Xtra): Remove the water tank without switching off the ironing system, fill it with cold tap water up to the MAX level then put the water tank back in the boiler. 3) If you own a Laurastar ironing system Laurastar Go or Laurastar Go +: 1. Check that the plug is disconnected. 2. Set the board to its highest position. 3. Fill the refill bottle supplied with water. Equipped with an anti-overflow mechanism, it will stop filling up when the water tank is full (the capacity of the bottle is greater than that of the boiler). 4. Unscrew the refill cap and place the mouth of the bottle in the hole. 5 Briefly squeeze the bottle to start the water flowing. 6. When full, carefully screw the refill cap back on. 4) If you own a Laurastar steam generator Laurastar Lift, Lift Xtra or Laurastar Lift +: 1. Lift the cover of the water tank 2. Keep the cover of the water tank open 3. Remove the water tank by pulling on its cover 4. Fill the tank with tap water Then, to put back the water tank: 1. Lift the cover of the water tank. 2. Keep the cover open. 3. Push the water tank back into its place, with the cover open, then close the cover.

If the soleplate is dirty or marked, clean it with the Laurastar cleaning mat. Stubborn marks can be cleaned using an abrasive sponge. Then get rid of the aluminum oxide under the soleplate by cleaning it with a damp cloth.

1) If you own a Laurastar ironing system (such as Laurastar S4a, Laurastar S5a, Laurastar S6a, Laurastar S7a, Laurastar Pulse, Laurastar S, Laurastar S PLUS, Laurastar S Xtraor Laurastar Smart): Insert the plug in the socket. Press the on/off switch to turn on the ironing system. Wait 3 to 6 minutes until the green indicator light comes on and the orange light goes off. 2) If you own an ironing system Laurastar Go or Laurastar Go +: Insert the plug in the socket. Press the On/Off switch, the blue indicator light will flash for 8 to 10 minutes. When the blue indicator light stops flashing and remains on, the appliance is ready. 3) If you own a steam generator Laurastar Lift, Lift Xtra or Laurastar Lift +: Plug it in then press the on/off switch; the white indicator light will flash for 3 minutes. When the white light stops flashing, the Laurastar Lift is ready. Tip: before ironing or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

The DMS Steamer can be used in any position: vertically, horizontally, and above or below an object. For perfect disinfection, always touch the material with the DMS Steamer fitted with the appropriate protective soleplate. Press down on the STEAM button continuously and use slow and regular movements.

The Laurastar IZZI/IZZI PLUS hygienic steamer is ready in 3 minutes.

Please check the following points before contacting Laurastar’s Customer Service: Problem: The device makes a whirring sound when steam is emitted from the aluminum soleplate. Probable cause: The generator is vibrating. Solution: This noise is normal for a new appliance. It will go away during use. Problem: The device makes a crackling sound when it is switched on. Probable cause: The device has been programmed to heat up. Solution: This noise is normal when the device is hot. Problem: The white indicator light flashes while disinfecting. Probable cause: The water has heated up again. Solution: The device works normally. Problem: The aluminum soleplate isn’t releasing any steam. The pressure has decreased. Probable cause: The water tank is empty. The device is switched off. The plug is disconnected. Solution: Refill the water tank. Press the on/off switch on the device. Plug in the device. Problem: The indicator light remains red when the water tank is full. Probable cause: The water tank has not been correctly inserted. Solution: Remove the water tank and replace it correctly on the base with the lid open. Problem: Water droplets are coming off the soleplate. Probable cause: The DMS Steamer isn’t ready. The device hasn't been emptied recently. The water tank has been rinsed out with something other than water. Solution: Wait until the white indicator light on the on/off switch stops flashing. Empty the device. Call the Customer Service. Problem: The aluminum soleplate isn’t heating up. Probable cause: The plug is disconnected. The on/off switch is switched off. Solution: Plug in the device. Turn on the device.

Before using the appliance or after a long pause, press on the steam button 2 or 3 times while making sure to keep away from surfaces or people. This eliminates condensation on the aluminium soleplate and prevents water spots being left on fabrics or surfaces.

Non-exhaustive list: Children’s items Play mats Baby clothes Soft toys Deckchairs Pushchairs High chairs Changing tables Bedroom Mattresses Pillows Duvets Curtains Rugs and carpets Doors and door handles Door knobs Bedside tables Kitchen Towels and cloths Worktops Taps Sinks Bathroom Shower curtains Rugs and carpets Sinks Taps Tiles Living room Sofas Cushions Animal baskets Curtains Tables Doors and door handles Door knobs Objects Sport Sports equipment (sports gloves, climbing ropes, walking pole handles, racket handles, yoga mats, etc.) Machines Sports accessories: balls, etc. Sports shoes Hallway Masks Bags Coats Rugs and carpets Hats Gloves Doors and door handles

Use the Laurastar mat to clean the soleplate of the iron (available from our online store or an authorised Laurastar dealer). Please remove the protective soleplate (guard) after each use to avoid it becoming clogged.

Make sure your items are water- and heat-resistant. If you have any doubts, please refer to the manufacturer’s instructions. Do not direct the steam towards anyone.

Protective Textile-Guard Non-delicate fabrics: cotton, denim, aramid, linen Delicate fabrics: wool, silk, angora, synthetics Textile surfaces Viscose, Alcantara, microfiber (polyester/polyamide), polyurethane, satin Sportswear Dark fabrics Protective Surface-Guard Melamine Wood Metal Concrete Plastic Ceramic Stone (granite, slate) Tiles Windows

First, place the front of the DMS Steamer on the front of the Guard using the two small notches, then clip the back on by lowering the DMS Steamer. Reminder: If you want to use your hygienic steamer on textiles, attach the protective Textile-Guard (A) If you want to use your hygienic steamer on surfaces, attach the protective Surface-Guard (B) Remember that thanks to the thermo-protective glove, you can change the guards on the DMS Steamer at any time during use, even when the DMS Steamer is hot. Remove the soleplate after each use.

IZZI is supplied with 4 accessories: Two protective soleplates designed to protect materials from direct contact with the aluminum soleplate of the DMS Steamer: a protective Textile-Guard for fabrics and a protective Surface-Guard for surfaces. A thermo-protector glove An anti-scale water filter cartridge, specially designed to filter tap water, avoid limescale and extend the lifespan of your product. (Available from our online store or an authorised Laurastar dealer). To make it easier for you to move around with your hygienic steamer, we suggest using the Laurastar IZZI CART (available from our online store or an authorised Laurastar dealer).

Metal objects in particular may be hot after disinfection. Never direct the steam towards people, animals or electrical appliances of any kind. Contact with pressurised steam can cause serious burns. Remember that thanks to the thermo-protective glove, you can remove the protective Textile-Guard or Surface-Guard from the DMS Steamer and change it while it’s still hot. Make sure your items are water- and heat-resistant. Please refer to the manufacturer’s instructions.

According to tests carried out by independent scientific laboratories which are ISO 17025 accredited, the Laurastar IZZI/IZZI PLUS hygienic steamer eliminates the following microorganisms and pests without chemicals: Bacteria Dust mites Fungi (Candida albicans) Bed bugs Mites on clothing Viruses (including Coronavirus)

The Laurastar IZZI/IZZI PLUS hygienic steamer is so powerful that it only takes a few seconds to disinfect the material or surfaces you want to treat. Viruses, bacteria, fungi (including Candida albicans) and dust mites are eliminated within 3 seconds and bed bugs within 5 seconds.

Yes, your Laurastar IZZI/IZZI PLUS hygienic steamer has been designed to work with tap water. In order to filter tap water and avoid any blockages due to limescale, the anti-scale filter cartridge must be changed as soon as the warning light appears (available from our online store or an authorised Laurastar dealer).

IZZI/IZZI PLUS comes with 2 protective soleplates (Guards) to clip onto the DMS Steamer, which are designed to protect materials or fabrics from direct contact with the aluminium soleplate of the DMS Steamer: the protective Textile-Guard (A), which is adapted to textiles and fitted with short, flat teeth, and the protective Surface-Guard (B), which features cylindrical pins with white tips and is perfect for treating hard surfaces.

You can use an extension cord to allow you to move more freely with your device. This should not exceed the maximum length of 5m in order to maintain the full power of the device.

Non-exhaustive list: Children’s items Dummies Baby bottles, bottle teats Comfort blankets Toys Food jars Teething rings Breastfeeding equipment Kitchen Jam jars/lids Bathroom Toothbrushes Hairbrushes Reusable make-up remover pads Razors Shower loofahs Scissors Pipette Make-up accessories Nail brushes Reusable make-up remover pads Gloves Hall Masks, keys Pens

Electronic devices or chargers, battery operated devices, items that are sensitive to heat or water, PET containers, animals, plants, any living organisms, mechanical watches and fragile stones/surfaces.

Disinfected objects such as baby bottles or sports bottles may be hot after the disinfection or sterilisation process, so care should be taken and the thermo-protective glove should be used whenever necessary. For example, when removing sports bottles from the Tube. After each use, remember to empty the residual condensation water from the Tube's water tray as well as any condensation.

The Laurastar IGGI hygienic steamer is so powerful that it only takes a few seconds to disinfect the material or objects you want to treat. With IGGI and the Box, it only takes 20 seconds to eliminate viruses, bacteria, fungi (including Candida albicans) and dust mites, while IGGI and the Tube can also do the same in just 10 seconds. Bacteria Dust mites Fungi C. albicans Viruses

From household linen such as fabric sofa covers and curtains to children’s plastic toys, motorcycle or ski helmets, door handles and more, your IGGI can sanitise a wide range of everyday objects!

According to tests carried out by independent scientific laboratories which are ISO 17025 accredited, the Laurastar hygienic steamer IGGI and the Box/IGGI and the Tube eliminate the following pathogens without chemicals: Bacteria Dust mites Fungi C. albicans Viruses

You need to steam each area of the Item for 5 seconds with your IGGI (tested on fabric and on plastic).

If required, you can use an extension cord of up to 5 metres to make it easier to move around your house.

With IGGI and the Box, around 10 baby bottles can be disinfected within a 20-second cycle. With IGGI and the Tube, around 20 baby bottles can be disinfected within a 10-second cycle.

Metal objects may be hot after disinfection. To protect yourself, use the thermo-protective glove provided with IGGI. Use the appliance with caution as it produces steam. Never direct the steam towards people, animals or electrical appliances of any kind. Contact with pressurised steam can cause serious burns.

The Box can become hot after repeated use. Be careful when taking out any objects, as they may also be hot. There may be a slight odour due to the new components, but this does not affect the disinfection process. The grid at the bottom of the Box should be properly positioned, but to save space depending on the size of the objects, it can be removed before disinfection. When the disinfection process has finished, open the box carefully, as hot steam will escape. Tip: open the Box by holding the red grip on the top.

If you can feel the heat of the steam too strongly, the glove will protect your hand. If you need to focus on a crease, place your gloved hand on the back of the garment and the IGGI nozzle in front of the fabric. The glove is also recommended when you are holding an object in your hand in order to sanitise it.

Problem: My product has developed limescale and/or is spitting out limescale particles. Probable cause: The type of water used is not suitable. Solution: Use only distilled or demineralised water, and not softened water or tap water. Problem: There are traces of water on the Box or the Tube. Probable cause: These condensation marks are likely to appear after repeated use. Solution: Wipe the inside and outside of the Box/the Tube with a clean soft cloth after each use. Problem: It can be difficult to connect IGGI. Probable cause: Solution: Apply sufficient pressure when inserting the IGGI nozzle into the Box or the Tube. Problem: Steam escapes when IGGI is activated. Probable cause: The steam button has not been switched off properly. Solution:

IGGI has been approved for use in disinfecting clothing and all types of children’s items from the day your baby is born. IGGI's steam has been tested according to the regulations for materials in contact with food (which are stricter than for those in contact with fabrics). The TÜV Rheinland laboratories, which specialise in product testing and certification for household appliances, office equipment and medical devices, certify that no harmful substances (including BPA) have been detected in IGGI’s Dry Microfine Steam and there is no risk of any harmful material being transferred into it. The IGGI hygienic steamer connected to the Tube or the Box is therefore compatible with the sterilisation of baby bottles and other food containers. When using for the first time, we recommend that you activate the steam for several seconds in order to remove any condensation residue or odours.

The objects that need to be disinfected or sterilised must have been cleaned beforehand.

No, we recommend cleaning the appliance with hot water and leaving it to air dry.

No, there is no need to dry the condensation on or inside the disinfected objects. They can be used immediately after disinfection. For items that won’t be used immediately after sterilisation, we recommend leaving any condensation residue to air dry.

Non-exhaustive list: Children’s items Baby bottles Kitchen Bottles Sports bottles Food jars Travel mugs Flasks

After disinfection, let any objects, bottles or baby bottles dry in the open air. It is recommended not to dry these with a cloth as this could result in the recurrence of microorganisms. If required, use a soft cloth that has been previously disinfected with IGGI steam.

Once IGGI has been plugged in, the indicator light will flash red while heating and then turn green when ready. IGGI is ready to use after 2 minutes 30 seconds. Connect the Box or the Tube to IGGI. When using for the first time, we recommend that you activate the steam from IGGI connected to the Box or the Tube for several seconds to remove any condensation residue.

The repair will be carried out in 5 steps: Free delivery of packaging to your home Collection of the appliance from your home or drop off at the post office Repair Testing the appliance Delivery of the appliance to your home

To find out more about packing your Laurastar iron, see the packaging guidelines:

Repair times are, on average, twelve working days.

The parts you should send will vary depending on what needs repairing. Get in touch with Laurastar Consumer Service to find out more.

After the 2-year guarantee period, a repair charge is applied. This charge is based on the date of purchase of the appliance or how old the appliance is. To find out how much the repair will cost, you can call Consumer Service in your country, indicating your serial number and invoice reference. The repair charge includes: Packaging as well as collection and delivery of your Laurastar appliance from and to your home. Repair or maintenance. Professional cleaning of your appliance. 1-year extra guarantee.

On Laurastar ironing systems, serial numbers and model references are located behind the boiler. On Laurastar steam stations, the serial number and model references are located on the base of the appliance.

Two options are available: 1. Call the Consumer Service number. 2. Fill in the online repair request form and a Laurastar adviser will get in touch with you.

If the iron is too hot, adjust the temperature by setting the thermostat to ••.

The active board can only work if the fan is plugged in. Make sure that this is the case.

If the iron soleplate drips, check that: The indicator light is on. The boiler has been rinsed recently. Condensed water in the steam cord has been evacuated by pressing the steam button away from the fabrics 2-3 times. This must be done before each ironing session or after a long break. Only tap water and Laurastar anti-scale water filter granules or anti-scale cartridges are used. If you have just put on the cold iron protective soleplate on the hot iron, condensation can build up. Wait several minutes until the protective soleplate reaches the same temperature as the iron. If the iron continues to drip, call Laurastar Consumer Service.

Yes, it is normal. The light indicator flashes while you iron to indicate that the water is heating up.

Before ironing, or after an extended break, press the steam button away from your fabrics 2 or 3 times to get rid of condensed water in the steam cord and to prevent water marks on the clothes.

If the iron is not heating up, check that the appliance is plugged in and that it is set up properly.

There might be several reasons. Please make sure that the appliance is switched on and that the water tank is full. Please use exclusively tap water with our products in order to optimize the good functioning of the steam. The holes on the iron might be obstructed by limescale and should be then cleaned with a specific cleaning tool. If the appliance is scaled the boiler then needs to be rinsed. Please also check that the appliance is directly plugged in the electric plug without any extension or multi-socket adaptor. It happens that following the filling of the water tank, water has accumulated in between the tank and the boiler: please keep this area where the filling cap is situated very dry. Lastly, when handling a Laurastar Lift, please make sure that the water tank is correctly placed.

The appliance switches off after 10 or 15 minutes of inactivity (depending on models) for greater comfort and safety.

If steam is escaping from the boiler, check that it is properly closed. If steam continues to escape, the seal or the cap itself should be replaced. Contact our Consumer Service for more details.

Creating a Laurastar account or connecting to an existing Laurastar account from the mobile app allows you to collect valuable points when you use the app. Passing the different tutorials or counting the time you spend ironing, for example, allows you to earn points. Your Laurastar account also makes it possible for you to enjoy a number of other advantages, such as responsive customer service, dedicated technical assistance and the ability to take advantage of exclusive offers.

Verify that your Laurastar Smart App is connected to your Laurastar Smart. If your Laurastar Smart App is properly connected to your Laurastar Smart but you do not see any data, please contact technical assistance.

The Laurastar Smart App works on all Apple and Android smartphones. Requires Android 5.0 and up Requires iOS 9.0 and up

1. Try to force the Laurastar Smart App to quit by proceeding as follows: On Android: a) Open the Settings app on your device. b) Tap on Apps. d) Select the app from the list. d) Tap on Force Stop. On iOS: a) Press twice on the Home button to display the apps that you have recently used. b) Swipe left or right to locate the Laurastar Smart App. c) Swipe upwards on the app preview to close the app. 2. If the problem continues, you can delete the Laurastar Smart App, then reinstall it. To delete an app, proceed as follows: On Android: a) Press and hold on the Laurastar Smart App. b) Drag the Laurastar Smart App towards the Remove icon at the top of the screen. On iOS: a) Press and hold on the Laurastar Smart App until the icons on your Home screen start to shake (the same method allows you to move or rearrange the icons on the screen). b) Tap on the “X” at the top left of the icon of the application that you wish to delete. c) To confirm, tap on Delete.

It is recommended that you update your iron with the latest software version. When an update for the iron is available, you will receive a notification on your Laurastar Smart App. Follow the instructions to carry out the software update for your iron. To verify whether your iron is up to date, tap on the menu of the Laurastar Smart App at the top left of the application and select “my settings”. If a new version is available, you will be asked if you want to install it. If you are not asked to install a new version, your product is up to date.

To change the language of your Laurastar Smart App, tap on the menu of the Laurastar Smart App on the top left of the application and select “languages”.

1. Plug your Laurastar's power plug into a socket. Do not yet press on the ON/OFF button. Activate the Bluetooth connection on your smartphone and open the Laurastar Smart App to connect your ironing system. 2. Go to the “my settings” menu in your App, then “connect your iron”. 3. On your Laurastar Smart, press on the ventilator speed button. Keep it held down and press on the main ON/OFF button. 4. Let go of the two buttons. All of the LEDs of the user interface will flash for 20 seconds. 5. Validate on the App by pressing “connect”. If time runs out, you can repeat the process. Once the connection has been successfully made, you will no longer need to reconnect the same smartphone.

Syncing problems are often related to requirements that have not been met. Please verify each of them before taking further action to resolve the problems. Requirements to verify: 1. The Laurastar Smart App is installed on a compatible device. 2. Your Laurastar Smart is plugged in and turned on. 3. The software on your smartphone is up to date. To verify this, go to Settings > General > Software Update. 4. Bluetooth connectivity is activated on your smartphone. To verify this, go to Settings> Bluetooth. 5. Your smartphone is not managing other Bluetooth connections. Bluetooth restrictions can prevent your smartphone from syncing with the Laurastar Smart App if your device is managing multiple Bluetooth connections at the same time. In addition to syncing irregularities, there can also be problems with interruptions due to permanent Bluetooth connections to headphones, hands-free kits, stereo audio outputs, connection sharing and file transfers. If you use multiple smartphones to sync the Laurastar Smart App with Bluetooth, the other smartphone(s) should not be nearby (or the Bluetooth function on the device(s) should be deactivated). Resolving the problem If the Laurastar Smart App is still not syncing, try the following: 1. Force the Laurastar Smart App to quit. On Android: a) Open the Settings app on your device. b) Tap on Apps. c) Select the app from the list. d) Tap on Force Stop. On iOS: a) Press twice on the Home button to display the apps that you have recently used. b) Swipe left or right to locate the Laurastar Smart App. c) Swipe upwards on the app preview to close the app. 2. Go to Settings > Bluetooth to deactivate the Bluetooth connection. Then reactivate it. 3. Open the Laurastar Smart App and try again to connect your Laurastar Smart. 4. If the Laurastar Smart App is still not connected to your Laurastar Smart, restart your smartphone and try to connect your Laurastar Smart again. If the Laurastar Smart App still does not recognise your Laurastar Smart, try to connect from another smartphone to determine if the initial smartphone was responsible for the problem. If the problem is still not resolved, please contact technical assistance.

To activate or deactivate the sound on your Laurastar Smart, tap on the menu of the Laurastar Smart App on the top left of the application and select “my settings”. Then activate or deactivate the sound.

It is recommended that you update your Laurastar Smart App with the latest software version. When an update for the App is available, you will receive a notification on your smartphone. Follow the instructions to carry out the update. For more information on the updating of apps, please consult the instructions for your smartphone.

To download the latest version of the Laurastar App Store, go to the App Store if you have an Apple smartphone or Google Play if you have an Android smartphone.

To activate or deactivate the automatic diffusion of steam during lateral movements with your iron, tap on the menu of the Laurastar Smart App on the top left and select “my settings”. Then activate lateral movement by specifying whether you are right handed or left handed. You can deactivate this function by selecting “off”.

To choose to allow or disallow notifications for the Laurastar Smart App, go into the settings on your smartphone, then into notifications and activate or deactivate notifications for the Laurastar Smart App.

The points accumulated on the Laurastar Smart App allow you to obtain discount vouchers that you can use at the online Laurastar boutique. The more points you accumulate, the more you save.

To access the different tutorials, tap on the Laurastar Smart App menu on the top left of the app, then select the “Quick start guide”, “Learn the basics” or “Become an expert” video tutorials.